Shipping policy

Delivery, tracking, and everything that happens while your Hiyara piece is on its way.

Processing

Orders are prepared for dispatch within 1–2 business days. Each piece is checked and packaged with care before leaving us.

We dispatch from Germany. The delivery periods below include preparation and transit; do not add the preparation time again.

The delivery period begins on the business day following order placement and payment confirmation. Business days mean Monday to Friday, excluding public holidays at our dispatch location and, for delivery, the destination. Orders placed on weekends or public holidays begin processing on the next business day.

Any different delivery period for a particular piece or destination will be stated before you place your order. If an unexpected delay affects an existing order, we will contact you; your statutory rights remain unaffected.

Shipping costs

Germany: standard shipping is complimentary on all orders. Express, where offered at checkout, costs €9.99. Its total delivery period is shown below.

We deliver to the countries available in our checkout. Regional names below refer only to the selected destinations we serve within those regions.

European Union, excluding Germany — complimentary standard shipping from €80; otherwise €9.90.

Switzerland & United Kingdom — complimentary standard shipping from €150; otherwise €14.90.

Selected other European countries outside the EU — complimentary standard shipping from €150; otherwise €19.90.

USA & Canada; selected destinations in Asia & the Middle East; Australia & New Zealand — complimentary standard shipping from €180; otherwise €24.90.

Thresholds apply to standard shipping, not Express. The qualifying order value and any applied discounts are reflected at checkout. Your shipping charge is displayed before you place the order. Any import charges not collected at checkout are separate, as explained below.

Delivery times

The following delivery periods include 1–2 business days of preparation plus transit. They apply unless a different delivery period is expressly stated for your item or destination before ordering.

Germany (Standard) — 4–7 business days.

Germany (Express, where offered) — 2–4 business days.

European Union, excluding Germany — 4–7 business days.

Switzerland & United Kingdom — 6–10 business days.

Selected other European countries outside the EU — 6–12 business days.

USA & Canada; selected Asia & Middle East destinations; Australia & New Zealand — 11–22 business days.

Express refers to faster transit after dispatch; it does not mean same-day dispatch. If your order has not arrived within its stated delivery period, contact us. Your statutory rights remain unaffected.

Tracking your order

Once your order has been dispatched, you will receive a shipping confirmation by email.

If tracking is included with your selected service, the email will contain the tracking details. Availability of tracking depends on the service used.

Tracking may take 24–48 hours to show its first update after handover to the delivery partner. This does not extend the agreed delivery period.

If your dispatch confirmation has not arrived after the preparation period, check your spam or promotions folder and contact orders@wearhiyara.com if you need help.

Delivery details

Please check your delivery address before placing your order, including the recipient’s full name, street, house number, postal code and any necessary apartment or access details.

If you notice an error, contact orders@wearhiyara.com as soon as possible. We will try to correct it before dispatch. Changes after dispatch depend on the delivery partner and cannot be promised.

If a parcel is returned because of an incorrect address, refusal or failure to collect, we will contact you to resolve the situation. Any additional charge for a requested redelivery will be explained and agreed before we send it again, and will only be charged where legally permissible.

Refusing or failing to collect a parcel does not by itself constitute a clear withdrawal declaration. Your statutory withdrawal and other consumer rights remain unaffected.

Customs & import duties

Orders to destinations outside the EU customs or tax territory may involve import VAT, customs duties or delivery-partner clearance fees. The applicable rules depend on the destination, goods and order value.

Checkout will show any taxes or import charges collected by Hiyara. Charges not collected at checkout may be payable by the recipient on import, where permitted by applicable law. You will not be asked by Hiyara to pay the same tax or duty twice.

Complimentary shipping covers the shipping charge only; it does not mean that separately payable import taxes or duties are included.

Customs clearance can affect delivery. If a delay occurs, contact us for assistance. Customs delays do not remove your statutory rights concerning delivery, cancellation or refunds.

Delays & delivery issues

If your order has not arrived within the stated delivery period, or tracking appears stalled, contact orders@wearhiyara.com with your order number. We will investigate with our delivery partner and keep you informed.

For consumer purchases using a delivery service offered by Hiyara, we generally bear the risk of loss or damage in transit until you, or a person you nominate other than the carrier, receive the goods. The statutory exception for a carrier independently commissioned by you and not offered by us remains applicable.

A delivery scan alone does not remove your right to report non-receipt. We will review the delivery circumstances with you and the delivery partner.

We may need reasonable time to investigate a delivery issue. An investigation does not suspend statutory deadlines or make a replacement or refund to which you are legally entitled conditional on the carrier completing its internal process.

If your order arrives damaged, faulty or incorrect, contact us so we can help. Photographs and retained packaging can assist an investigation where reasonably available, but are not a condition of your statutory rights.

Your rights concerning late delivery, withdrawal, faulty goods and any applicable refund remain unaffected by this shipping information.