Returns & Exchanges

Hiyara offers a voluntary 30-day return period in addition to your statutory rights. To use this offer, notify us within 30 days after the day your order is delivered, then send the goods back within 14 days after notifying us. Dispatch within that period is sufficient.

For this voluntary offer, the piece must be unworn apart from careful trying on, undamaged, and complete, with its original packaging and any accompanying materials.

Please handle and try on jewelry carefully until you have decided to keep it. Pieces showing signs of use beyond careful trying on, scratching, damage, alteration, or improper handling may not qualify for a voluntary return.

These additional conditions apply only to our voluntary offer. They do not restrict your statutory right of withdrawal or your rights relating to faulty or incorrectly supplied goods.

For Hiyara’s voluntary 30-day return offer, the following conditions apply:

• Unworn and unused apart from careful trying on
• Free from scratches, marks, fragrance, or residue
• Not altered, resized, repaired, or modified by you or a third party
• Complete, with the original packaging and accompanying materials
• Protected carefully during return transport

For statutory withdrawal, you may handle and try on the piece as necessary to establish its nature, characteristics, and functioning. Original packaging is not a condition of exercising this right. Please use suitable protective packaging for the return.

You are only liable for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, provided you have been properly informed of your statutory right of withdrawal.

For statutory withdrawal, we reimburse all payments due without undue delay and no later than 14 days after the day on which we receive your withdrawal notice. A valid statutory withdrawal does not depend on our approval.

We may withhold reimbursement until we receive the goods back or you provide evidence of having sent them back, whichever occurs first. This does not apply if we have offered to collect the goods.

For returns made solely under our voluntary 30-day offer, we check the piece against the voluntary return conditions and email you with the outcome. For an eligible return, we issue reimbursement without undue delay and no later than 14 days after receiving the goods.

Refunds are issued to the original payment method unless you expressly agree otherwise and incur no fees as a result. We charge no reimbursement fee. Any lawful deduction for diminished value is explained to you.

Your bank, card issuer, or payment provider may require additional time to display a refund after we have issued it. This does not extend our legal reimbursement deadline.

If your order arrives damaged, appears faulty, or contains a different piece from the one ordered, please contact us so we can help arrange the appropriate remedy.

Email returns@wearhiyara.com with your order number and a description of the issue. Photographs of the piece and packaging are helpful where available, but are not a condition of your statutory rights.

We will review the issue and arrange the remedy required by applicable consumer law. Hiyara bears the necessary costs of statutory remedial action, including necessary return shipping, and will provide a prepaid return option or advance necessary transport costs where legally required.

Statutory rights relating to faulty or misdescribed goods are not limited to our 30-day voluntary return period and do not depend on retaining the original packaging.

Consumers purchasing online within the scope of applicable European consumer law generally have a statutory right to withdraw from the purchase contract within 14 days without giving a reason.

The withdrawal period expires 14 days after the day on which you, or a third party nominated by you other than the carrier, receive the goods. If goods from one order are delivered separately, the period generally runs from receipt of the last item.

To withdraw, inform Marko Šimunić, trading as HIYARA, Peiner Straße 108, 38176 Wendeburg, Germany, email returns@wearhiyara.com, telephone +49 178 5403932, of your decision by a clear statement, for example by email or post. Sending your withdrawal notice before the period expires is sufficient. No approval or reason is required.

You can also withdraw online using our online withdrawal form. It is accessible through the “Withdraw from contract” link in our website footer, without a customer account or login.

Enter your name, details identifying your purchase, and the email address where you would like to receive confirmation. Your order number is helpful but optional. If you do not have it, describe your purchase and the goods concerned in the form.

Continue to the next step, identify the goods covered by your withdrawal, and submit your declaration by selecting “Confirm withdrawal”. Giving a reason is optional.

We will send an acknowledgement of receipt by email without undue delay, including the content of your withdrawal and the date and time of its submission. Please keep this email for your records. This acknowledgement does not mean a refund has already been issued.

The online form provides an additional way to withdraw. You may still use email, post, or another unequivocal statement. You do not have to use the online form.

Send the goods back to the address above without undue delay and no later than 14 days after the day on which you communicate your withdrawal. Dispatch before that period expires is sufficient. You bear the direct cost of returning the goods.

You may use the model withdrawal form, but its use is not mandatory. Read our full withdrawal instructions and model withdrawal form for the complete details. The reimbursement and handling rules are explained in sections 03–05 above.