CUSTOMER CARE

Shipping

We prepare every Hiyara piece with care before it begins its journey to you. Below you'll find everything you need to know about processing, delivery and tracking.

From our hands to yours

A considered journey.

Every Hiyara piece is carefully checked, prepared, and packaged before beginning its journey to you. Below you will find clear information about processing, delivery, tracking, and international orders.

Processing

Orders are normally prepared within 1–2 business days. Each piece is checked before dispatch and packaged with care for its journey.

Processing time begins after your order has been successfully placed and payment has been confirmed. It is separate from the carrier’s estimated delivery time.

Orders placed during weekends or public holidays begin processing on the next business day. During launches, seasonal periods, or unusually busy moments, preparation may require a little additional time.

Shipping costs

Standard shipping within Germany is complimentary.

Orders delivered to countries within the European Union receive complimentary standard shipping from €80.

For EU orders below this threshold, Switzerland, non-EU European destinations, and countries outside Europe, the available shipping services and their prices are calculated according to the delivery address and displayed before payment at checkout.

The shipping price shown at checkout is the applicable amount for your destination and selected service.

Delivery estimates

Once your order has been prepared and dispatched, the following delivery estimates generally apply:

Germany

1–2 business days

European Union

3–7 business days

Switzerland & non-EU Europe

4–8 business days

United States & Canada

7–14 business days

Other international destinations

7–18 business days

Delivery estimates begin after dispatch and are not guaranteed arrival dates. Weekends, public holidays, carrier disruption, severe weather, local delivery conditions, and customs clearance may affect transit time.

Tracking your order

Once your order has been dispatched, you will receive a shipping confirmation by email.

When tracking is available for the selected shipping service, the email will include your tracking details and a link through which you can follow the parcel’s journey.

Tracking information may require a little time to update after the parcel has been handed to the carrier. If no movement appears immediately, please allow up to 24–48 hours for the first carrier scan.

If you have not received your dispatch confirmation after the expected processing period, please check your spam or promotions folder before contacting us.

Delivery details

Please review your delivery address carefully before completing checkout. Include all relevant details such as the recipient’s full name, house number, apartment number, postal code, and any information required for successful delivery.

If you notice an error after placing your order, contact us as soon as possible at orders@wearhiyara.com . We will do our best to help, although an address can no longer be changed once the parcel has been dispatched.

Hiyara cannot guarantee successful delivery when an incorrect or incomplete address has been provided. Parcels returned to us because of an address issue, refusal, or failure to collect may require an additional shipping payment before being sent again.

Customs & import duties

Orders delivered outside the European Union may be subject to customs duties, import taxes, processing fees, or other charges imposed by the destination country.

These charges are determined by local authorities and are not controlled by Hiyara. Unless explicitly stated otherwise during checkout, any applicable import charges are the responsibility of the recipient.

Customs procedures vary between countries and may occasionally extend the delivery time. For information specific to your destination, we recommend consulting the appropriate local customs authority before ordering.

Delays & delivery issues

Once a parcel has been accepted by the carrier, delivery times are influenced by circumstances outside Hiyara’s direct control. Most orders arrive within the estimated timeframe, but occasional delays can happen.

If your tracking has not updated for several business days or your parcel has passed its estimated delivery window, contact orders@wearhiyara.com with your order number.

We will review the available tracking information and help you determine the appropriate next step. Carrier investigations may require additional time, and we kindly ask that the relevant investigation period is completed before a parcel is treated as lost.

If your parcel arrives visibly damaged, photograph the packaging and contents before discarding anything, then contact us promptly so we can assist you.

A small note

Shipping services, prices, and estimated delivery times may occasionally change as carrier conditions evolve. The options and price displayed during checkout are the most current information available for your order and delivery address.

Still wondering?